Communication Skills, Computer Skills, Computer Systems, Customer Support/Service, Driver's License, High School Diploma, Housekeeping/Cleaning, Lift/Move 25 Pounds, Multilingual, Organizational Skills, Problem Solving Skills, Property Management, Record Keeping, Security Monitoring, Telephone Skills
The Front Desk Agent is the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in, check-out, and stay experience.
- Greet and welcome guests professionally.
- Handle check-in/check-out procedures accurately.
- Answer calls, assist guest inquiries, and provide information about hotel services and local attractions.
- Secure payments, issue room keys, and maintain records in the property management system.
- Resolve guest issues promptly, escalating when needed.
- Coordinate with housekeeping and maintenance to prepare rooms and fulfill guest requests.
- Keep lobby and front desk area clean and organized.
- Follow security procedures and monitor guest access.
- Assist with reservations, cancellations, and modifications.
- Promote hotel amenities to enhance guest satisfaction.
- Some roles may require operating hotel shuttle or valet services.
Requirements include a high school diploma or equivalent, prior customer service experience preferred, strong communication skills, proficiency with computer systems, and flexibility to work evenings, weekends, and holidays. Bilingual abilities and a valid driver’s license are a plus. Physical ability to stand for long periods, lift up to 25 pounds, and perform related tasks is necessary. Salary ranges from $16 to $18 per hour.