Front Office Manager Embassy Suites Hotel Lynnwood WA
Come join the Embassy Suites Seattle-North/Lynnwood hotel. Witness a new and improved look! We are growing fast as a Hilton brand hotel along with SPIRE Hotels - our brilliant property management company.
In addition, we are re-shaping service levels through a ‘Make it Right’ mindset. And, we are ‘Making a Difference’ in our community & industry through our commitment to be gracious, engaging and caring.
Could this be you - Front Office Manager?
We are in search of a hands-on Front Office Manager. The highly self-directed professional will require a technical mind with effective people traits and attributes for managing a department of five well-trained guest service agents and three night auditors.
Performance standards for this position are as follows:
- Customer Satisfaction - One of the keys to a positive guest experience is positive interactions; be open and available to all guests and associates;
- Work Habits - Drive and exceed hotel work behavior standards; be adaptable to change; willingness to improve existing procedures/processes; complex problem-solver; active listener with purpose to bring issues to their conclusion
- Safety/Security - This position is the core of the hotel therefore; operate as the key control contact for our guests.
Keyword: Front Office Manager Embassy Suites Hotel Lynnwood WA
- Effective communication both orally as well as written
- Ability to bring to conclusion guests’ concerns and issues within a specified time
- Knowledge of applicable federal, state and various employment laws
- Mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error
- Ability to access and accurately input information using a complex computer system
- Preparation of various reports for the usage of measuring guest service scores, department budgeting and work schedules.
- Establish and maintain working relationships with associates, customers and guests
- CPR and first aid training is required
From: Spire Hospitality