Front office manager

Front Office Manager

Qualification: Hotel management

Salary: 10,000-12,000

Your role will include overseeing employee schedules, front office staff training, and performing the basic reconciling of receipts. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after.

Company Overview: Freshup is a start-up aiming to revolutionize the hospitality industry. We are looking for hospitality experts and enthusiasts to join us.

Responsibilities:

• Set up a new center including the positioning of assets.

• Train the staff on FOM, HK, and GM SOPs.

• Audit the staff on the respective SOPs.

• Identify potential markets and engage them to increase revenue.

• Train and motivate the staff on revenue generation and track the same.

• Train and ensure customer retention and guest satisfaction levels high.

Front Office Manager Responsibilities:

• Supporting, training, and supervising front office staff.

• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.

• Handling customer complaints and special requests.

• Scheduling staff shifts and managing other HR-related tasks.

• Maintaining an orderly appearance throughout the reception area.

• Monitoring stock and ordering office supplies, including stationery and information leaflets.

• Preparing monthly management reports on customer feedback, bookings, and cancellations.

• Managing the departmental budget.

• Updating files and records.

• Enforcing all cash-handling, checking, and credit procedures.

If you feel a fit for the above responsibilities, contact us at H.R (Ashok) 8489287239 or send your updated resume to ops@freshup.space.