Full Time Call Center Representative (Temporary)
Movado Group, Inc.
Seattle, WA
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Roles and Responsibilities:
Provide first-level assessment, support, and resolution of issues.
Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Handle dispute escalation in accordance with existing policies and procedures
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.
Requirements:
Experience in a remote and fast-paced environment
Minimum of 3 years of service-related experience in a call center environment
Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote
Must be able to work mandatory OT during peak seasons or as required
SAP experience is a plus
Automatic Call Distributor (ACD) system experience is a plus
Bilingual is a plus (Spanish)
The hourly rate for this position is $18.50.
As a benefit eligible position, this role enjoys access to our medical plans, dental plans, vision plan, Life Insurance, Accidental Dismemberment & Death Insurance, Tuition Reimbursement program, 401(k), Short-Term Disability, Long-Term Disability, Parental Leave, Legal Plan, Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance, Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays.
DIRECT APPLICANTS ONLY - NO AGENCIES
Movado Group, Inc. designs, sources, and distributes MOVADO, MVMT, OLIVIA BURTON, EBEL, CONCORD, COACH, TOMMY HILFIGER, HUGO BOSS, LACOSTE, and CALVIN KLEIN watches worldwide, and operates Movado company stores in the United States.
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Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
Movado Group, Inc is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
About the Company
Movado Group, Inc.
The working environment at Movado Group is entrepreneurial, people-oriented, dynamic, fast-growing and open for opportunity.
Our products and people are recognized for their competitive edge in the highly-charged luxury-fashion market. We offer promote-from-within policies, including a job-bidding system with internal posting on most assignments.
The size of the company makes it big enough for promotion potential and personal growth, yet small enough to make an individual difference. Top management is both accessible and intensely involved, cultivating innovation and leadership from every chair.
Movado Group is successful and growing. We aim to build strong brands with the most sought after images, with the best talent in the industry. We offer a creative environment in which to foster individual ideas, while encouraging teams to work together to achieve a common goal. Jobs are challenging, yet rewarding. Opportunities are in distribution, marketing, customer and technical service (including watchmakers), supply-chain management, finance, information technology and sales: wholesale and retail.
An equal opportunity employer, Movado Group prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. We offer many employee benefits, from healthcare to investment savings to watch accommodations.