Full-Time Regional Manager

Who We Are:

CSI International Inc, founded in 1989, provides integrated building services to clients in real estate, property management, pharmaceuticals, telecommunications, higher education, manufacturing, and insurance. Throughout CSI International Inc.'s constant growth and evolution, our primary goal - exceeding our clients' expectations - has remained unchanged. Because of this, we enjoy an incomparable reputation for cost-effective solutions with responsive services with uncompromising quality.

What you'll be doing:

The Regional Manager is responsible for overseeing janitorial operations across a large statewide portfolio of commercial facilities throughout Ohio. This position serves as the primary operational liaison between CSI International, the client, and Independent Service Providers (ISPs/subcontractors), ensuring consistent service delivery, quality assurance, and customer satisfaction across the portfolio. The Regional Manager is responsible for maintaining strong client relationships, proactively identifying operational concerns, ensuring compliance with CSI standards and safety requirements, and driving continuous service improvement.

This is a field-based position requiring extensive travel throughout Ohio and regular on-site visits to client locations. Candidates should expect to spend approximately 75-90% of their work time traveling, conducting site inspections, meeting with clients, reviewing service performance, and supporting Independent Service Providers in the field.

The primary objective of this role is to identify and resolve issues before they become client complaints while maintaining the highest standards of quality, safety, and customer satisfaction.

Reporting Structure

Reports Directly To: Director of Operations

Regional Manager Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for assigned client locations.
• Develop and maintain strong, professional relationships with client representatives.
• Respond promptly to client requests, concerns, and service-related issues.
• Ensure all client concerns are documented, communicated, and resolved in a timely manner.
• Follow up on all open issues through completion and verify client satisfaction.
• Conduct routine client visits and operational reviews.
• Proactively identify opportunities for service improvement and operational efficiencies.
• Maintain regular communication with clients and provide timely updates regarding service performance and corrective actions.

Operational Oversight

• Oversee janitorial operations for a large portfolio of commercial facilities throughout Ohio.
• Manage and support Independent Service Providers (ISPs/subcontractors) responsible for service delivery.
• Verify all contractual cleaning specifications are consistently achieved.
• Conduct daily site inspections and quality assurance audits.
• Monitor service performance and implement corrective action plans when necessary.
• Ensure all facilities are maintained according to CSI standards and client expectations.
• Identify operational issues before they escalate into client complaints.
• Maintain accountability for overall portfolio performance, service quality, and customer satisfaction.

Vendor Management

• Build and maintain productive working relationships with Independent Service Providers and internal teams.
• Recruit, onboard, develop, and maintain a network of qualified Independent Service Providers to support operational needs throughout the assigned territory.
• Conduct regular meetings with ISPs to review service quality, performance expectations, and operational requirements.
• Provide coaching, guidance, and performance feedback as necessary.
• Ensure all subcontractors comply with CSI operational standards and service expectations.
• Assist with training and performance improvement initiatives as required.
• Address service deficiencies promptly and implement corrective action plans when necessary.

Safety and Compliance

• Verify that all Independent Service Providers follow established safety procedures and protocols.
• Conduct routine safety observations and compliance inspections.
• Promote a culture of safety, accountability, and operational excellence.
• Ensure compliance with CSI policies, client requirements, and applicable regulations.
• Document and address any safety concerns immediately.
• Verify subcontractor compliance with all required insurance, training, and contractual obligations.

Field Leadership

• Travel extensively throughout Ohio to conduct site visits, inspections, client meetings, and operational reviews.
• Maintain a visible presence in the field to support service quality and customer satisfaction.
• Lead by example and reinforce CSI standards and expectations.
• Serve as the operational representative of CSI within assigned territories.
• Prioritize proactive issue identification and resolution to prevent client complaints and service disruptions.

Administrative Responsibilities

• Complete and submit a Weekly Visitation Tracker Report (mandatory).
• Develop and distribute a Weekly Site Inspection Schedule to clients.
• Send Weekly Client Follow-Up Emails summarizing site visits, findings, completed actions, and outstanding items.
• Maintain accurate inspection reports, service records, and operational documentation.
• Submit required reports and documentation in a timely manner.
• Utilize company systems and reporting tools to track operational performance.
• Communicate significant operational issues, trends, and opportunities to the Director of Operations.

Regional Manager Qualifications

• Minimum of 3-5 years of leadership experience in janitorial services, facility management, building services, or a related industry.
• Experience managing multiple locations and subcontracted service providers.
• Strong customer service and client relationship management skills.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Outlook, Excel, Word, and mobile technology.
• Valid driver's license with a satisfactory driving record.
• Ability to travel extensively throughout Ohio.

Preferred Qualifications

• Experience managing large geographic service portfolios.
• Experience working with subcontractor networks.
• Knowledge of quality assurance programs, safety protocols, and facility service operations.
• Bilingual English/Spanish communication skills are a plus.

Physical Requirements

• Ability to drive and travel extensively throughout Ohio.
• Ability to walk facilities for extended periods during inspections.
• Ability to climb stairs and access various areas of commercial facilities.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to work flexible hours, including occasional evenings and weekends, as business needs require.

Key Performance Expectations

• Maintain high levels of client satisfaction and retention.
• Complete daily field visits and inspections.
• Ensure timely resolution of client concerns and service issues.
• Achieve compliance with CSI quality and safety standards.
• Maintain accurate and timely reporting.
• Develop strong working relationships with clients and Independent Service Providers.
• Ensure Independent Service Providers consistently meet CSI quality, safety, and service standards.
• Maintain strong client relationships through regular communication and proactive issue resolution.
• Proactively identify and resolve operational issues before they become client complaints.

Additional Information:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs require.

The Regional Manager is expected to perform other duties and responsibilities as assigned by management.

• CSI International, Inc. is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
• Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of CSI International, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. CSI International, Inc. also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.

Monday - Friday

10:00AM - 7:00PM