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Gainsight Administrator - Contract

TalentBurst, Inc.

Santa Clara, CA

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JOB DETAILS
SALARY
$60–$66.19 Per Hour
SKILLS
Administrative Skills, Automation Systems, Best Practices, Business Analysis, Business Development, Business Intelligence, Business Processes, Business Support, Communication Skills, Computer Science, Continuous Improvement, Contract Management, Cross-Functional, Customer Churn, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Service Systems, Customer Support/Service, Customer/Client Research, Data Analysis, Data Modeling, Data Quality, Data Structures, Database Administration, Develop and Maintain Customers, Document Management, Establish Priorities, Leadership, Marketing, Marketing Automation Software, Metrics, Operational Audit, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Process Management, Project/Program Management, Reporting Dashboards, Requirements Management, Risk, Sales Support, Salesforce.com, Strategic Planning, System Integration (SI), Systems Administration/Management, Technical/Engineering Design, Training/Teaching, Writing Skills
LOCATION
Santa Clara, CA
POSTED
Today
Job Title: Gainsight Administrator
Work Location (Onsite, Hybrid, Remote): Santa Clara, CA; able to be onsite 3x per week (willing to consider remote)
Duration: 6+ months (High potential of extension depending on performance and team fit)

Top 5 focus requirements:
  • Gainsight experience as end-user
  • Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification
  • Experience as end-user of a CRM, customer support system, or marketing automation system
  • Experience working in customer success, or equivalent understanding of key customer success principles
  • Demonstrated project management, business analysis, and problem-solving
Job Description:
  • Gainsight Administrators play a crucial role in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team.
  • Gainsight Administrators collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements.
  • They translate these requirements into technical designs that they implement in Gainsight and, at times, integrated systems such as CRMs like Salesforce, while adhering to systems administration best practices.
  • Gainsight Administrators then train team members and business partners to use the workflows they’ve set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problems solving to ensure the team can use the system productively.
  • Altogether, they create and manage scalable processes and solutions on the Gainsight platform to support business goals.
 
Day-to-day responsibilities fall into three categories:
 
  • Solution Design: Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)
  • Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed)
    Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds
  • Develop new business processes in partnership with Customer Success leadership and cross-functional teams
  • Manage the rollout of processes, including thoughtful timing
  • Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers
  • Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends
  • Manage mapping and documentation of customer success processes
  • Upkeep and Support: Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
  • Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform
  • Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
  • Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release
 
Experience:
  • Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
  • At least 2 years relevant experience
  • Gainsight experience as end-user
  • Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification
  • Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
  • Experience working in customer success, or equivalent understanding of key customer success principles
  • Demonstrated project management, business analysis, and problem-solving
  • Experience working in cross-functional teams
  • Self-starter, demonstrating leadership of owned projects
  • Excellent written and verbal communication and presentation skills
  • Strategic thinking and prioritization
  • Problem solver with a systems mindset
Preferred Additional Experience & Skills:
  • CRM administration experience or certification
  • Customer-facing experience, especially as a Customer Success Manager
  • Experience interacting with senior leadership and managers
  • Experience in operations for customer success, sales, support, services, or marketing
  • Experience in data analysis, business intelligence, and design of reports and dashboards
  • Understanding of data structures, data modeling, and database management
Team:
  • Team supports the Customer Success Org specifically the Evergreen product subscription team

About the Company

T

TalentBurst, Inc.

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

 

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2002
WEBSITE
http://www.talentburst.com/