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Geek Squad Advanced Repair Agent

Best Buy

Saint Louis, MO

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JOB DETAILS
SKILLS
Consumer Electronics, Customer Experience, Customer Relations, Customer Support/Service, Documentation, Identify Issues, Problem Solving Skills, Resolve Customer Issues, Time Management
LOCATION
Saint Louis, MO
POSTED
2 days ago
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
  • Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
  • Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Basic Qualifications
  • 6+ months experience diagnosing, troubleshooting, or repairing technology products
  • Experience actively using and learning about consumer electronics
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full time

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/