The General Manager oversees a single restaurant team, ensuring operational and financial standards are met across all shifts. They are responsible for developing management and associates, coaching for improvement, and implementing policies aligned with company vision and mission.
Key duties include driving sales growth through guest focus, delivering exceptional service, managing costs, maintaining food safety and safety standards, and ensuring compliance with regulations. They lead staffing, training, and staffing plans, handle hiring and discipline decisions, and monitor key performance metrics.
Reporting to the Division President, the GM manages restaurant operations, fosters a positive team environment, and collaborates with support teams. They require strong leadership, communication, coaching skills, and experience in restaurant management, with a focus on guest satisfaction, brand protection, and financial results.
Steak ‘n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak ‘n Shake’s founder, pioneered the concept of premium burgers and milk shakes.
For over 80 years, the company’s name has been symbolic of its heritage. The word “steak” stood for STEAKBURGER. The term “shake” stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right in front of the guests. Hence arose the origin of our famous slogan, “In Sight It Must Be Right.”
After 80 years, we are continuing Steak n Shake’s tradition of serving the country’s best, freshest, and tastiest burgers and shakes.