General Manager

About the Role
The General Manager is responsible for leading all aspects of retail operations within a high-volume, regulated environment. This position requires strong business acumen, the ability to drive performance, and a deep understanding of compliance standards. The role partners closely with regional leadership and may evolve based on business needs.

Key Responsibilities

Leadership & Team Development

• Lead all hiring, onboarding, training, and performance management for store employees
• Foster a strong, accountable team culture focused on performance, collaboration, and growth
• Set clear expectations and provide ongoing coaching through structured touchpoints and performance tools
• Maintain consistent communication across the team regarding priorities, goals, and operational updates
• Model professional standards, work ethic, and customer-first behaviors

Business Performance & Execution

• Own overall store performance, including revenue, labor, and expense management
• Translate business goals into actionable plans and ensure alignment across the team
• Monitor key performance indicators and identify opportunities for improvement
• Analyze local market conditions and competitive landscape to inform strategy
• Ensure accurate inventory control and loss prevention through consistent oversight

Daily Operations

• Oversee all store opening and closing procedures, ensuring operational consistency
• Manage cash handling, reconciliation, and reporting processes with a high level of accuracy
• Maintain a clean, organized, and well-functioning retail environment
• Address facility needs and coordinate with appropriate partners to resolve issues
• Ensure all standard operating procedures are followed consistently

Compliance & Inventory Management

• Maintain strict adherence to all regulatory and internal compliance requirements
• Train and hold team members accountable to established compliance protocols
• Oversee inventory processes including receiving, tracking, reconciliation, and reporting
• Ensure product availability, accuracy, and proper presentation at all times
• Partner with internal stakeholders to maintain alignment on compliance standards

Customer Experience

• Champion a high-quality, service-driven customer experience across all interactions
• Lead by example in delivering knowledgeable, approachable, and efficient service
• Build strong relationships within the local community and customer base
• Leverage tools and technology to enhance accessibility and overall experience

General Expectations

• Demonstrate adaptability in a fast-paced and evolving environment
• Maintain strong cross-functional communication with internal partners
• Take ownership of outcomes and drive continuous improvement
• Perform additional duties as needed to support the business

Qualifications

• 2–5+ years of leadership experience in retail, hospitality, or a similarly regulated environment
• Proven track record of managing teams and driving business results
• Strong customer service background
• Experience with inventory, cash handling, and operational processes
• Ability to pass required background screenings
• Flexible availability, including evenings, weekends, and holidays

Skills & Attributes

• Strong communication and leadership capabilities
• Ability to build and develop high-performing teams
• Problem-solving and decision-making skills
• High attention to detail and operational discipline
• Experience with retail systems and standard business tools

Equal Opportunity Statement
We are committed to fostering an inclusive workplace and making employment decisions based on qualifications, merit, and business needs.