General Merchandise Associate

Job Summary

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
• Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
• Let customers know when back-ordered items or special orders have arrived.
• Be able to work with multiple customers at once while providing individual customer satisfaction.
• Aid customers in selecting merchandise and suggest supplementary products which complement initial items and satisfy customers as well as increase sales.
• Be polite and friendly and greet customers promptly.
• Offer all customers exemplary customer service.
• Be precise and timely with service at the cash register.
• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
• Assist General Merchandise Manager to achieve General Merchandise retail sales goals.
• Attend pertinent training and stay current with merchandising trends and inventory control issues.
• Participate in periodic inventory of all merchandise.
• Design interesting, well structured presentations that attract customers.
• Keep customer mailing lists up to date.
• Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
• Help with the organize, set-up, and present such special events as fashion shows and other activities.
• Keep displays and shelves fully stocked to provide continuous availability of showroom merchandise.

Qualifications & Job Requirements

• Excellent communication skills and interpersonal abilities.
• Be an outgoing, energetic people person.
• Must have ability to get along with broad customer base.
• Training or experience in merchandising and retail sales preferred.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Physical Requirements

• Must have the ability to stand and walk the sales floor for most of the day.
• Frequently required to bend, stoop, crouch, reach and lift 40 lbs. of merchandise.
• Must be able to operate office equipment including telelphone, copies, fax machine, calculator, etc.

Working Conditions

• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
• The noise level in the work environment is occasionally loud.