The ideal candidate is outgoing, friendly, and detail-oriented, responsible for elevating luxury guest experiences through reservations and personalized itineraries for rooms, dining, spa, golf, and activities.
They must possess excellent communication skills, anticipate guest needs, and build strong relationships with guests and team members.
Key duties include answering calls, promoting resort services, managing multi-channel communication, handling guest requests and complaints, and assisting with check-in/out processes. They need thorough knowledge of resort amenities, services, and local events.
Qualifications include high school diploma (college degree preferred), experience in high-paced or luxury environments, proficiency in computer systems, and the ability to speak/write in English. Physical ability to lift up to 50 lbs. and stand/walk frequently is required.
They report to the Guest Experience leadership and work closely with guests, members, and internal teams. The role emphasizes exceptional service, upselling, and maintaining high standards.