The Guest Services Agent (GSA) delivers exceptional guest service by managing front desk operations, including check-in/out, reservations, and guest inquiries. They serve as the primary contact, representing the hotel’s brand and ensuring guest satisfaction according to standards. Responsibilities include processing transactions, maintaining guest privacy and security, handling reservations, and promoting hotel amenities. The GSA collaborates with team members, supports guest requests, and ensures compliance with safety and legal requirements. Qualifications include a high school diploma, customer service experience, proficiency in English, and the ability to work flexible hours. Physical duties involve standing, lifting, and moving items up to 50 pounds. Benefits offered include health insurance, retirement plans, paid leave, employee discounts, and additional perks. Candidates must complete a full application and attach a resume; employment is open to all qualified applicants regardless of background.