Guest Service Agent

This position involves providing exceptional front desk service to guests, including check-in/check-out, reservations, and handling inquiries to ensure customer satisfaction and revenue generation.

• Handle guest registration, room assignments, and special requests (10%)
• Manage reservations, pre-registrations, and walk-ins following rate policies (16%)
• Check guests in/out efficiently, adhering to cash handling policies (50%)
• Resolve guest complaints and assist with hotel services, directions, and local info (21%)
• Assist with luggage, explain hotel facilities, and verify reservations (15%)
• Perform related duties like inventory and supporting other front desk functions when needed

Requires high school diploma or equivalent, 3 months to 1 year relevant experience, and skills in computer systems and reservation software. Physical demands include lifting up to 60 lbs, continuous standing and walking, and occasional stair climbing. Bilingual ability is preferred. The role involves an 8-hour shift with varied days and times, focusing on delivering courteous, professional guest service in a fast-paced environment.