The Guest Service Representative creates a warm, welcoming environment, engaging guests and offering solutions for celebrations while selling cakes and related merchandise. They greet guests promptly, maintain product knowledge, and process orders efficiently using the POS system. Responsibilities include maintaining cleanliness, replenishing displays, assisting with cake prep, and adhering to health and safety policies. They embody core values such as a Servant's Heart, Spirit of a Champion, and Building Genuine Connections by demonstrating reliability, pride, enthusiasm, and strong communication skills. The role requires high energy, patience, multitasking ability, organization, and comfort with technology. Applicants must be 18+, with flexible availability including weekends and holidays. Prior guest service experience is a plus, and the position offers an opportunity to join a joyful, team-oriented environment focused on creating memorable guest experiences.