The Guest Service Agent in Denver, CO, is a full-time, non-exempt role responsible for ensuring smooth guest check-in/out, managing reservations, and providing exceptional customer service in a historic hotel housed in an iconic building.
Key duties include greeting guests, verifying payments, maintaining accurate records, handling billing, issuing keys, coordinating with staff, and answering guest inquiries about hotel and local amenities.
Preferred qualifications include prior front desk experience, strong communication and organizational skills, proficiency with property management systems and basic office software, and the ability to handle cash transactions. Flexibility for evening, weekend, and holiday shifts is required.
The role involves indoor work at the front desk, standing for long periods, and occasional lifting. The hotel emphasizes equal opportunity employment and offers comprehensive benefits.