Check Processing, Communication Skills, Computer Skills, Customer Support/Service, Emergency Procedures, High School Diploma, Hospitality and Tourism, Lift/Move 20 Pounds, Multitasking, PBX (Private Branch eXchange), Problem Solving Skills, Shipping/Receiving
The Guest Service Agent provides courteous, efficient service during check-in, stay, and checkout to maximize guest satisfaction and room revenue.
- Responsibilities include greeting guests, managing the PBX, answering inquiries, logging packages, handling reservations, and processing check-ins and checkouts.
- Must be knowledgeable about hotel services, rates, promotions, and emergency procedures.
- Qualifications include high school diploma or equivalent, computer skills, and customer service experience preferred.
- Requires excellent communication, multitasking, and problem-solving skills, along with a friendly, professional demeanor.
- Physical ability to stand for long periods, lift up to 20 pounds, and maintain high standards of appearance and grooming is necessary.
- Attending trainings, maintaining confidentiality, and cross-training are also important.
C
Collins Court South Beach