CPR Certification, Communication Skills, Email Management/Administration, High School Diploma, Hospitality and Tourism, Loyalty Programs, Multilingual, Office Equipment
This role involves providing exceptional guest service across various front desk functions.
- 30% of duties include completing registration, verifying guest details, assigning rooms, coding electronic keys, promoting loyalty programs, and guiding guests to their rooms with welcome packets.
- 20% manages guest accounts, processes payments, and handles charges, vouchers, and currency exchange.
- 15% offers a friendly greeting, responds to guest inquiries, and provides information on hotel services and amenities.
- 10% handles special requests, manages phone/email inquiries, and communicates guest needs to team members.
- 10% addresses guest complaints, researches solutions, and remains calm during emergencies.
- Supports functions like assisting with luggage, safety deposit boxes, and operating office equipment.
Qualifications include a high school diploma (college preferred), 1-2 years of guest service experience, and strong communication skills. Bilingual abilities and CPR certification are a plus. The role requires a neat appearance, physical activity, and adherence to safety protocols.
Overall, the position aims to ensure a welcoming guest experience while maintaining efficient front desk operations.