Guest Services Agent

The Guest Service Agent role offers hourly compensation at a prominent hotel located in Richmond, VA.

• The position involves greeting guests, managing check-ins and checkouts, answering inquiries, and ensuring exceptional service throughout their stay.
  
• Responsibilities include operating the front desk systems, handling reservations, processing payments, and maintaining hotel standards.
  
• Qualifications include high school diploma, computer skills, customer service experience preferred, and ability to stand for long hours.
  
• Strong communication, multitasking, problem-solving, and a friendly, professional demeanor are essential.
  
• Flexibility for long hours, adherence to safety and grooming standards, and willingness to cross-train in other hotel functions are required.
  

• This role emphasizes providing attentive, courteous service, supporting hotel operations, and maintaining a welcoming environment for guests.