The Guest Services Agent provides courteous and efficient service to guests during check-in, stay, and checkout at the hotel. Responsibilities include greeting guests, handling reservations, answering inquiries, managing mail and packages, operating the front desk systems, and processing transactions while maintaining hotel standards. The role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. Qualifications include a high school diploma, computer proficiency, and customer service experience preferred. Candidates must be flexible with hours, maintain a professional appearance, and adhere to safety and confidentiality protocols. The position involves light physical activity and requires a proactive, guest-focused attitude to ensure a positive guest experience and smooth hotel operations.