The Guest Service Agent provides courteous, efficient service during guest check-in, stay, and checkout, ensuring high standards and maximizing occupancy.
Responsibilities include greeting guests, managing the PBX system, answering inquiries, handling packages, verifying reservations, processing check-ins/outs, and maintaining accurate records.
Qualifications involve high school diploma, computer skills, and hospitality or customer service experience preferred.
Requirements include excellent communication, a friendly demeanor, multitasking ability, and physical stamina to stand and lift light objects.
Additional duties encompass attending trainings, maintaining appearance, adhering to safety standards, and demonstrating initiative and confidentiality.
This hourly role demands flexibility, professional conduct, and a focus on guest satisfaction.