Corporate Policies, English Language, High School Diploma, Hospitality and Tourism, Housekeeping/Cleaning, Laundry, Payment Processing, Problem Solving Skills, Property Management, Sales Prospecting
The Guest Services Representative (GSR) is dedicated to providing exceptional guest experiences through assistance, check-in/out, and payment processing in accordance with company policies.
- They respond promptly to guest requests, resolve issues, and uphold service standards with respect and kindness.
- Responsibilities include managing reservations, payments, and accounts, maintaining cleanliness, and supporting breakfast setup when needed.
- The GSR promotes hotel services, identifies sales opportunities, and conducts property tours to ensure standards are met.
- They assist with safety, security, and general maintenance of the hotel environment, including cross-training in housekeeping and laundry tasks.
- Required skills include proficiency in English and property management systems, good judgment, problem-solving, and communication.
The role may involve physical activity and occasional travel, with a minimum of a high school diploma or equivalent.