Monster

Healthcare Call Center / Customer Service Representative

A-Line Staffing Solutions

Tampa, FL

JOB DETAILS
SKILLS
Accounts Receivable, Administrative Skills, Analysis Skills, Arterial Lines, Billing, Call Centers, Communication Skills, Computer Skills, Corrective Action, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Entry, Delivery Driving, Detail Oriented, Documentation, Equipment Selection, Establish Priorities, File Maintenance, Government, Health Insurance, Health Plan, Healthcare, Healthcare Administration, Healthcare Customer Service, Healthcare Reimbursement, High School Diploma, Identify Issues, Insurance, Interpersonal Skills, Mathematics, Medicaid, Medical Office, Medical Records, Medical Terminology, Medicare, Medications, Microsoft Excel, Microsoft Outlook, Microsoft Word, Order Delivery, Organizational Skills, Patient Care, Pharmacy, Physician Verbal/Telephone Orders, Problem Solving Skills, Resolve Customer Issues, Team Player, Telephone Skills, Time Management
LOCATION
Tampa, FL
POSTED
18 days ago

Full time Healthcare Call Center / Customer Service Representative openings in Tampa, FL with a major health plan! Positions Starting ASAP!! Apply now with A-Line!

Summary: The primary responsibilities are to verify insurance coverage for potential new clients. Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers. This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs. Strong attention to detail, and proven analytic and problem solving.


Shift:
8am-5pm Monday to Friday

Pay Rate: $18 -$22 hourly


Job Responsibilities:

  • Effective delivery of company products and services
  • Responds to telephone inquiries and orders from homecare patients and referral sources.
  • Provides information on equipment, supplies and services.
  • Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services.
  • Timely processing/facilitation of patient orders
  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • May perform data entry.
  • Distributes copies of paperwork to appropriate personnel.
  • May assist with the processing of billing paperwork.
  • Effective coordination of patient services/supplies
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner.
  • Appropriate documentation
  • Accurately maintains files of all patient account profile information and referral source data.
  • Customer satisfaction
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

MINIMUM (REQUIRED) QUALIFICATIONS:

  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • High School diploma or GED
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
  • Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.


Why Apply:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours! Monday through Friday, 40 hours per week
  • Competitive Pay Rate!!


Keywords: Data Entry, Healthcare, Admin Assistant, Call Center, Mail Order Medications, Insurance Verification, Pharmacy, Prior Authorization, Reimbursement Counselor, Medical Customer Service, Healthcare, Inbound Calls, Outbound Calls, Medicare, Medicaid.

About the Company

A

A-Line Staffing Solutions

A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2004
WEBSITE
http://www.alinestaffing.com/