Business Analysis, Business Plan, Communication Skills, Corporate Policies, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Forklift, Heavy Equipment/Vehicles, Inventory Management, Market Share, Microsoft Office, Parts Sales, Performance Analysis, Rentals, Sales, Team Player, Willing to Travel
The Heavy-Duty Equipment Manager is an exempt, working management role focused on developing the heavy-duty equipment business, primarily high-capacity forklifts.
- Develops business plans to target key users and utilizes manufacturer programs to increase market share.
- Manages customer relationships, including sales of parts, service, and rentals.
- Analyzes business performance, identifies shortfalls, and implements improvement strategies.
- Maintains industry and competitive awareness, and manages inventory effectively.
- Collaborates with sales teams to ensure follow-up and customer satisfaction.
- Coordinates delivery and communicates with customers and departments.
- Adheres to safety protocols, professional standards, and company policies.
- Participates in training, team meetings, and maintains positive relationships.
Qualifications include prior sales experience or training, strong communication skills, customer service excellence, and proficiency in Microsoft Office. Some travel is required.
The role requires performing duties efficiently, safely, and professionally, contributing to team success and customer satisfaction.