Job Type

Contractor

Posted

13 days ago

Location

Danvers, MA

Description

Help Desk – Danvers Massachusetts – 6 month initial contract with longer term potential

25 to 30 per hour DOE

  • Primarily responsible for End User Support and customer service. Must be present and visible in the Help Desk area and available to users requiring technical assistance by phone, in-person, via email and ticketing system on issues related to PCs, Mobile Devices, desk phones, printing, software applications, hardware, and other internal services 
  • Respond to end-user requests and concerns in a timely, courteous manner 
  • Install and troubleshoot Microsoft Office 365 software (Outlook, Word, Teams, etc...) 
  • Support Active Directory accounts/computers and internet functions. 
  • Manage VOIP, Desktop and Software Phones. Support and troubleshoot Teams meetings and Teams enable conference rooms 
  • Provide technical support for Windows 10  
  • Technical support for Desktop and Laptop hardware (preponderant Dell). 
  • Responsible for accurate setup and efficient operation of intermediate event technology equipment 
  • Execute change management and compliance processes 
  • Produce appropriate documentation for deployment and on-going support 
  • Some on-call or after hours support maybe required. 
  • Provide transparent and effective communication to the business functions 
  • Prioritizing and managing both project and daily workflow responsibilities 
  • Maintain system documentation and configuration data for operating, regulatory, and audit purposes 
  • Adhere to proper process and change management requirements 
  • Collaboratively work with a global IT team and partner with external vendors for support of both internal, external, cloud, and hosted systems 

 Your qualifications: 

  • 3-5 year of experience in HelpDesk Support and advanced troubleshooting 
  • Excellent Customer Service and communication skills. 
  • Technical aptitude: ability to learn new systems and information quickly. 
  • Experienced with?Windows operating systems, network and internet. 
  • Advanced technical knowledge of Computer, Driver, OS and Office  
  • Advanced knowledge in troubleshooting Hardware, OS, Software, Driver issues 
  • Demonstrate technical competency and achieve the highest level of customer satisfaction
  • Ability to work on-site in corporate office; consistent punctuality required 
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations 
  • Ability to work responsibly with or without direct supervision 

Qualities that will make you stand out: THESE ARE NICE TO HAVES

  • Degree in Computer Information Systems, engineering technician or similar 
  • CompTIA A+ and MCSE Desktop infrastructure certified. 
  • Intermediate to advanced technical knowledge of Audio, Video, Projection; experience with Polycom, Creston and high-end projection hardware 
  • Knowledge in server hardware and software support 
  • Networking support (TCP/IP troubleshooting). 

 


About the Company

Lighthouse Professional Services

Lighthouse Professional Services began operations on January 8th, 2001 as a woman-owned small business specializing in placing Engineering and Technical professionals in High Technology positions throughout Eastern Massachusetts and Southern New Hampshire. The firm grew quickly and incorporated on July 7, 2001 as Lighthouse Placement Services, LLC and is now trading as Lighthouse Profesional Services. The company has expanded into the Pharmaceutical, Biotechnology and Information Technology sectors. Investments in hiring and training internal staff, corporate infrastructure, marketing and process improvement have allowed Lighthouse Professional Services to become recognized as an industry leader in the Technical Staffing arena. In 2015, Lighthouse Placement Services, LLC joined the Staffing 360 Solutions portfolio of companies and was re-branded as Lighthouse Professional Services in July 2019. Over 75 years of combined experience Lighthouse Professional Services is proud of its contributions in making the world a better place by recruiting talented individuals that can help to advance technology in areas such as Defense, Medical Devices and Pharmaceutical Research. We are grateful to our loyal clients, contractors, and candidates for allowing us to represent them in the marketplace.

Company Size

10,000 employees or more

Industry

Other/Not Classified

Website

https://www.lighthouseprofessionalservices.com/