Help Desk Analyst

TEKsystems

Dublin, CA

JOB DETAILS
HEADQUARTERS
Dublin, CA, US
LOCATION
Dublin, CA
POSTED
5 days ago

Description:

Primary Job Responsibilities:

• Day-to-day support operations at assigned locations.

• Preparation of weekly site status reports

• Ensuring data integrity in the Asset Management system

• Providing enhanced support to executives

• Disposal of end user hardware

• Proactively refresh End of Life (EOL) systems

• Provision phone and computer assets in the new hire on boarding process

• Supporting video & teleconferencing hardware

• Regularly interfacing with business units to review device and application requirements

• Review and disposition of end user hardware requests

• Representing the EUS team in global infrastructure improvement projects relating to end user devices and services

Job Requirements:

• 1+ years of desktop support experience, preferably in a medium to large end user environment

• Knowledge of universal client image creation, management and testing

• Proven ability working with cross functional teams

• Knowledge of client and server operating systems, and machine architectures in a Windows environment.

• Exceptional verbal and written communication skills focused on ensuring customer satisfaction. Proven problem solving skills with an emphasis on quick problem resolution for a highly technical user base

• Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.

Skills:

point of sale, Windows 10, Customer service, Asset Management, Help Desk

Top Skills Details:

point of sale,Windows 10,Customer service

Additional Skills & Qualifications:

- Active Directory - Ticketing system familiarity - Office Support - Point of Sale Support

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company

TEKsystems

About TEKsystems:

  • We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  • The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.teksystems.com/en/