Monster

Help Desk II

Exos Talent

Madison, WI

JOB DETAILS
SKILLS
Customer Relations, Customer Support/Service, Diagnostics Solutions/Software, Documentation, Help Desk, Identify Issues, Knowledge Base, Software Installation, Technical Support, Time Management
LOCATION
Madison, WI
POSTED
27 days ago

Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.

• Documentation of all customer interactions within our ticketing system

• Performing remote troubleshooting through diagnostic techniques and pertinent questions.

• Manage tickets assigned in a timely manner.

• Determine the best solution based on the issue and details provided by the customer.

• Develop/modifying Knowledge Base documentation.

• PC and Mobile deployments, installation of software and assist customers with new devices.

• Image computers and complete post-image configuration

• Record events and problems and through resolution logs.

About the Company

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Exos Talent