Monster

Help Desk Service Specialist

confidential

Carson City, NV

JOB DETAILS
SALARY
$18–$24 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Antivirus, Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Customer Service Operations, Customer Support/Service, Desktop PC, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Local Area Network (LAN), MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Mobile Technology, Multitasking, Printers, Problem Solving Skills, Remote Access, Training/Teaching, VPN (Virtual Private Network), Wide Area Network (WAN)
LOCATION
Carson City, NV
POSTED
26 days ago

Requirements

Solid knowledge of Service Desk and Customer Support center operations.

Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.

Have a proactive nature with the ability to solve problems.

Be able to work on multiple projects, activities, and tasks, simultaneously.

Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

  The ideal candidate should have one or more of the following certifications:

  • CompTIA A+, CompTIA Network+, CompTIA Security +
  • MCSA: Windows 10
  • MCSE: Desktop Infrastructure
  • ITIL
  • Udemy IT Help Desk Professional

About the Company

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