Help Desk Support
Johnson Service Group
Knoxville, TN
Johnson Service Group (JSG) is recruiting for a Help Desk Support Analyst for a 12-month contract assignment in Knoxville, Tennessee. This role will provide Tier 1 IT Call Center support to offices and employees around the world.
- Due to the requirements of federal government contracts, candidates must be U.S. citizens.
- This is an on-site role in Knoxville, Tennessee. No remote work.
Job Duties:
- Provides first-level troubleshooting of hardware, software and operating system problems.
- Documents users' problems through the use of an online problem management system including opening, updating status, and closing problem tickets.
- Responds to telephone calls, email, and problem tickets for personnel requests for technical support.
- Tracks and monitors the problem to ensure a timely resolution where required.
- Resolves PC software configuration problems and remotely installs software products and/or approved patches.
- Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs.
- Resolves computer system problems, including coordination between users, product line specialists and/or enterprise infrastructure
About the Company
Johnson Service Group
At JSG, We Understand People
It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.
Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.
Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent. Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.