The Host/Hostess is responsible for creating a positive first impression for guests upon arrival.
Their duties include greeting customers as they enter, assisting with reservations, and guiding guests to their tables.
They provide accurate wait time estimates, seat guests in the waiting area, and distribute menus while answering initial questions.
Additionally, they optimize seating arrangements to ensure balanced workload for wait staff.
They also handle phone inquiries and manage reservation scheduling for large parties.
Overall, the role focuses on ensuring a smooth and welcoming experience for guests from the moment they arrive.