This role involves ensuring a clean and inviting environment by maintaining menus, entryways, and dining areas, and managing guest interactions. Responsibilities include greeting guests, escorting them to tables, and presenting menus; coordinating with servers and tracking table assignments; managing wait lists and providing accurate wait times; and handling to-go orders and retail sales. The host/hostess maintains cleanliness throughout the venue, supports sanitation procedures, and assists in pre-bussing tables. They provide excellent customer service by answering questions, addressing guest concerns, and ensuring a positive first and last impression. Additionally, they operate POS systems, handle transactions, and deliver food and beverages. The position requires neat attire, good communication skills, physical stamina to stand and lift, and the ability to remain calm in busy or challenging situations. Maintaining team cooperation and representing the establishment professionally are also key aspects of the role.
Founded as a six-stool oyster bar in 1938, Wintzell’s Oyster House now celebrates its 79th year as a dining landmark. While oysters—fried, stewed and nude—headline the iconic brand, Wintzell’s menu comprises signature seafood dishes like bacon wrapped shrimp and redfish bienville; regional favorites, including award-winning seafood gumbo and homemade bread pudding; and two specialties native to Mobile: West Indies salad and fried crab claws. With nine locations reaching from the Gulf Coast to central and northern Alabama, the walls of all Wintzell’s restaurants are covered with thousands of the founder’s homespun sayings, delivering an atmosphere that’s lively, casual and unmistakably southern.