Ice Rink and Programs Manager | Full-Time | Angel Of The Winds Arena

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

• Assist the Ice Rink Director with scheduling ice usage.
• Oversee ice rentals, tournaments, and special events, partnering with user groups to ensure a positive guest experience.
• Develop, implement, promote, market, and direct all phases of the Learn to Skate USA group lesson program.
• Develop, oversee, and instruct skating events, seminars, courses, and training sessions.
• Manage independent contractor coaches, including hiring, onboarding, scheduling, payroll administration, development, and ongoing support to ensure high-quality program delivery.
• Develop, market, and implement community events and special event programming.
• Oversee, manage and market Birthday Parties, providing an excellent customer service experience while expanding offerings.
• Hire, train, and supervise staff. Proactively identify staffing needs and implement development opportunities to drive team growth.
• Investigate, analyze, and resolve operational problems and complaints. Assists Ice Rink Director in conducting periodic staff meetings to discuss procedures, problems and policy changes.
• Oversee overall daily operation and coordinate with other departments for maintenance of the facility.
• Continual improvement of Ice Rink processes for efficiency, modernization, and profitability.
• Identify and develop opportunities to create or new expand existing revenue streams.
• Assist in risk management through drafting of Licensing Agreements, Terms & Conditions, Coaching Agreements, and other facility agreements and policies.
• Collaborates cross-functionally with other departments to identify and develop new opportunities that support events, programs, revenue growth, and overall facility objectives.
• Oversee overall daily operation ensuring accountability and efficiency in business processes; coordinate with other departments to maintain and optimize facility operations.
• Oversees accurate invoicing of all ice rentals and prepares and delivers required financial and revenue reports to the Director of Finance.
• Assist Ice Rink Director in developing the department's annual operating budget and its implementation, delivery and achievement, and to forecast throughout the year.
• Respond to and troubleshoot issues outside of regular working hours.
• Represent Ice Rink Director at meetings and community events as needed.
• Coordinate all Silvertips practice ice needs.
• Other duties and responsibilities as assigned.

• Bachelor’s degree or equivalent industry experience preferred.
• 3-5 years of pervious experience with ice rink facility operations required.
• Experience designing and managing program operations for skating instruction, including managing professional staff.
• Strong interpersonal, organizational, and management skills.
• A love of skating and teaching all ages.
• Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.
• Must be a clear communicator and cross-organizational collaborator.
• Strong verbal and written communication skills.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.