Infrastructure Engineer

Title: Infrastructure Engineer

Reports to: Director of Information Technology

Department: Information Technology (IT)

Required Permits/Licensing/Registration: Marijuana Establishment Agent Card/Valid Driver's License

FLSA Status: Non-Exempt

Supervisory Responsibilities: N/A

Overview:

Following policies set forth by the Company in concert with the Executive Management Team, provide support in the general operation of the company through the maintenance of IT infrastructure, providing support for incidents, identification and resolution of network issues, the development and documentation of best practices, coordination of problem resolution, participation in installation and upgrades, and the application of fundamental information technology processes and troubleshooting.

Essential Functions:

• Maintains, monitors, and supports the IT infrastructure environment throughout the Company, HQ, dispensaries, facilities, distribution centers, and new acquisitions
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers).
• Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers)
• Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration), and network provisioning in accordance with industry best practices and DRH's reference Architecture
• Identify and resolve system and OS-level issues within DRH's IT environment. Develop standard operating procedures and baseline system health/performance metrics. Support OS-level reliability and system provisioning in accordance with industry best practices and DRH's systems reference architecture
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture
• Participate in upgrade projects and installation activities for new hardware and software components
• Performs professional-level analysis, evaluation, or research applying basic concepts, practices, and theories of areas within IT information systems
• Knows and applies IT information systems' fundamental concepts, practices, and procedures. Frequently uses and applies technical standards, principles, theories, concepts, and techniques
• Interact professionally and effectively through verbal and written communication with all professional contacts emphasizing the Company's interests
• Works productively in the face of ambiguity or uncertainty
• Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes
• Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities
• Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas
• Invites and incorporates feedback constructively
• Integrates information from a variety of sources to arrive at a broader understanding of issues (e.g., company reports plus in-store observations)
• Defines issues clearly despite incomplete or ambiguous information
• Identifies the critical issues in moderately complex problems
• Approaches problems or issues systematically, looking for connections, trends, and potential causes
• Probes and looks past symptoms to determine the underlying causes of problems and issues
• Executes plans (e.g., action steps, timelines) to accomplish objectives
• Prioritizes and balances time, actions, and projects to ensure the accomplishment of results
• Assumes accountability, both personal and collaborative, for outcomes (e.g., achieving goals and complying with policies and procedures)
• Anticipates and addresses obstacles
• Initiates decisive, timely action to address critical issues
• Demonstrates a strong sense of ownership and a commitment to achieving meaningful results
• Sets challenging, clear goals/targets and expectations for achieving business results
• Drives initiatives/efforts to successful completion and closure
• Takes personal responsibility to make decisions and take action
• Identifies and anticipates customer requirements, expectations, and needs. Seeks feedback. from customers to identify improvement opportunities. Follows up with customers to ensure problems are solved. Continually searches for ways to improve customer service
• Makes logical, rational, and integrative decisions and arrives at sound conclusions. Chooses the best alternative(s) based on a review of pros, cons, tradeoffs, timing, and probabilities. Evaluates the consequences and implications of alternatives, actions, or decisions. Makes timely decisions, balancing analysis with decisiveness
• May communicate with outsourced team(s) when working on issues or tasks. Frequent inter-organizational team contacts on routine matters
• Other duties as assigned

Job Specifications:

• Operate under the guidelines provided by company policies and procedures.
• Ability to understand and complete all given directives in a timely manner.
• Ability to communicate clearly whether verbally or in writing.
• Comprehensive understanding of compliance software and job specific information technology
• Frequent travel between company sites to repair, maintain, and manage change for local systems
• Adherence to all industry standards set forth by Local, State, and Federal regulations.
• Capacity to work autonomously to achieve daily directives and department goals.
• Flexible work schedule required; to include covering a vacant shift and/or facility issues in emergency situations as needed.
• Represent the company in a professional manner when interacting with all local community, state, or federal officials.
• Observe and maintain all safety procedures and protocols

Additional Functions:

• Ability to be flexible and work in various sectors of the department or company as needed and/or requested by their direct supervisor
• Ability to listen well and communicate effectively orally and in writing with various audiences
• Ability to use initiative and independent judgment appropriately
• Ability to apply appropriate public relations skills in various situations and circumstances and to facilitate change as needed
• The ability to work in a fast-paced, rapidly changing, and challenging environment
• Must have excellent attention to detail
• Ability to interpret, understand, and comply with complex statutes, ordinances, regulations, standards, and laws
• Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Ability to establish and maintain effective working relationships with employees, management, governmental agencies, community members and the general public
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and electronic mail
• Must be a minimum of 21 years of age
• Must pass any and all required background checks
• Valid driver's license, insurance, and reliable vehicle
• Must be and remain compliant with any and all legal or company regulations for working in the industry

Minimum Education and Experience:

• Advanced degree in Computer/Information Science preferred
• Previous Information Technology experience preferred
• Equivalent combinations of education and experience may be considered, including internal experience.

Working Conditions:

• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, standing, sitting, bending, twisting, kneeling, walking and repetitive motions.
• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 40 pounds (100 pounds with assistance)
• Must be able to tolerate dusty, strong smelling marijuana odors, and be able to tolerate exposure to the product.
• #ZR