The ISR Manager leads and develops the Inside Sales Representative team supporting product sales across US and Canadian markets, ensuring high customer engagement, operational excellence, and sales growth aligned with company goals.
They collaborate with sales leadership, key account managers, customer service, and cross-functional teams to optimize performance, streamline processes, and maximize value for customers and the business.
Responsibilities include coaching and mentoring the team, setting goals, managing KPIs, overseeing sales strategy execution, tracking performance metrics, and driving process improvements. The role also involves managing customer relationships, supporting escalations, and ensuring effective communication and collaboration.
Qualifications include a bachelor’s degree, 3-5 years of inside sales or customer service experience with supervisory roles, CRM proficiency, strong interpersonal skills, and the ability to manage multiple priorities in a fast-paced environment. Travel up to 25% may be required.