Insurance Customer Service Representative

Rickets Fennell & Associates, LLC is a privately owned and family-operated insurance agency based out of Ardmore, OK, with offices in OKC and Tulsa, and a presence in Prosper, TX. We offer a range of insurance services including commercial property and casualty, group health, personal lines, and surety/bonding. Our industry expertise spans across contractors, manufacturing, agricultural, oil & gas, wholesale, and hospitality accounts. We prioritize flexibility and support for our employees, ensuring their families come first while fostering a positive and growth-focused work environment. Our rich benefits package and stable ownership provide a secure and rewarding career path.

We are seeking an Insurance Customer Service Representative to join our dedicated team. This is an in office position and offers a competitive base pay ranging from $35,000 to $55,000 per year, depending on experience.

If you are a dedicated customer service professional looking to join a supportive and family-oriented team, we want to hear from you! Apply today to become part of Rickets Fennell & Associates, LLC and help us continue our tradition of exceptional service and growth.

Salary Range: $35000.00 - $55000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Weekends Off

401k Plan

Professional Development

Continuing Education Opportunities

Paid Sick Leave

Personal Workspace

Monday - Thursday (8:30am - 5pm) Work Schedule

Friday (8:30am - 4pm) Work Schedule

Mon-Fri Schedule

10 Paid Holidays

Responsibilities

• Conduct timely follow-ups to address client inquiries and concerns.
• Maintain accurate and up-to-date client records.
• Prepare and issue insurance documents promptly and accurately.
• Facilitate policy changes and updates based on client requests.
• Implement retention strategies to foster loyalty and satisfaction.
• Provide comprehensive insurance education and guidance.
• Proactively shop insurance renewals to secure competitive rates.

• No previous experience is required! Must be willing to learn the insurance industry.
• Preferred candidate would be familiar with surety bonds and have previous insurance experience.
• Experience using agency management systems to organize and manage client information.
• Collaborative and supportive team member who fosters a positive work environment.
• Driven by achieving personal and professional goals.
• Clear and effective communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Polite, courteous, and professional phone manner.