IT Network Operations Center (NOC) Engineer - Buffalo, NY

Job Description

Key Responsibilities:

         Work closely with regional and global teams to provide ongoing support for the global network infrastructure

• Manage NOC shift rotation with peer managers to ensure 24x7 NOC coverage, including establishing turnover procedures and act as escalation for the shift team
• Responsible for overall incident, and requests and change management during designated shift

         Perform network configuration changes in accordance with change management process.

         Support configuration changes/implementations on Router, switches, Firewalls, load balancers and proxies

• Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary

         Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise

         Create and maintain network documentation as it relates to network configuration, network diagrams and processes.

• Ensures that all process and procedures have been implemented, understood and followed for their responsible shift
• Review incident reports provided by vendors, as well as draft internal incident summary reports to senior management when called for
• Participate in on-call rotation, shift work and regular weekend work. 
• Active coaching, mentoring and managing team members to foster a team-oriented, operational excellence driven professional culture
• Provide leadership in network operations support locally and collaboratively with global peer

Knowledge/Experience:

         Minimum 5years experience in IT infrastructure engineering/support role

• Minimum 2 years experiencein managing NOC team

         Advance knowledge of network routing and switching technologies and protocols

         Extensive hands-on experience with various Cisco equipment, including routers, switches and firewalls

         Extensive hands-on experience with CheckPoint, Cisco firewalls, load balancers and proxies

• Working experience within a NOC environment and have exposure to multiple platform environments, with experience of working shift to cover 24 x 7
• Demonstrated ability to multi-task and manage multiple initiatives in the execution of daily operations

Skills/Qualifications:

         Good academic background with a degree or equivalent qualification in Information technology, Business Studies, Computing or relevant subject.

• Working knowledge of Cisco routing protocols such as BGP and OSPF.
• Working knowledge of technologies such as VXLAN, and Cloud deployments.
• Hands on experience configuring and troubleshooting Cisco routers/switches Implementation and troubleshooting knowledge of Firewalls (ASA/Checkpoints), F5 Load Balancer and WiFi is a plus
• Strong understanding of traffic flow across complex network deployments; able to identify issues from a physical link through to application level.
• Hands on experience in deploying vendor/client connectivity over VPN, point to point or MPLS links

         Scripting and Programming skills for phyton, bash, vbscript, etc.

         Working knowledge of Unix/Linux

         CCNPCisco / CCSA Check Point certification or higher a plus

• Strong communication and documentation skills
• Ability to work under tight timelines and pressure
• Demonstrates a high level of presentation skill and the ability to communicate confidently and clearly with seniors, peers and subordinates, regardless of the office locale