IT Operations and Infrastructure Apprentice

Your role:

As the IT Operations and Infrastructure Apprentice, you will gain hands-on experience working with a diverse range of technologies within an enterprise IT environment. You will actively contribute to meaningful projects and tasks, helping to drive our operations forward. Our goal is to lay a strong foundation for your career by exposing you to various technologies within enterprise IT infrastructure, including Data Center and Cloud Operations.

You will:

• Incident Management and Troubleshooting

• Develop foundational troubleshooting skills by learning incident management frameworks.

• Resolve incident tickets and fulfill service requests efficiently.

• IT Infrastructure Solutions and Technologies

• Assist in the setup, configuration, and migration of servers.

• Gain a comprehensive understanding of managing Cloud and Virtualized infrastructures.

• Explore and support various IT infrastructure solutions and technologies.

• Reporting and KPI Measurement

• Identify, develop, and utilize reports to resolve issues and perform maintenance.

• Measure and analyze KPIs using tools such as Azure dashboards and Power BI.

• Participation in IT Projects

• Engage in IT projects, including data center refreshes.

• Contribute to planning, design, configuration, and deployment of devices.

To succeed, you will need:

We encourage you to apply even if you dont meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Computer Science, Information Technology, Management Information Systems, or Business Analytics major.
• Ability to work well in teams.
• Strong verbal and written communication. Fluency in English, both spoken and written, is a must; second language preferred.
• Excellent analytical and problem-solving skills.
• Ability to work well in teams.
• Strong work ethic and attention to detail.

In return, we offer:

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location:

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Rock Hill, SC location.

Eligibility to work legally in the country without visa sponsorship is required at the time of hire.

Contact information:

Talent Acquisition Team Gordon Jahn