IT Operations Manager

IT Operations Manager Hybrid

Must reside or relocate to Columbus OH

Diversified Systems is searching for an Information Technology Production Operations Manager. The IT Manager will manage the internal IT staff and managed service provider(s), guiding day to day operations and project initiatives. The IT Operations Manager will ensure service desk, data center operations, project implementations, and customer request are carried out with a high success rate. The IT Operations Manager must demonstrate they have previously carried out these objectives aligning with ITIL principles. This individual will report directly to the CIO and be responsible for keeping the senior leadership team knowledgeable of the bank's IT readiness supporting mission critical initiatives.

Responsibilities:

• Have a strong business acumen skillset to help develop communication programs to keep the senior leadership team informed on the mission readiness of information technology.
• Lead the IT team through identification of work priorities, schedule work assignments, provide technical direction, and provide development support.
• Proactively stay informed and knowledgeable of bank industry trends and technology solutions.
• Proactively position the IT team to continue supporting the growth of the bank.
• Proactively work with the CIO in developing multi-year roadmaps for all critical business platforms.
• Develop and mature ITIL-aligned processes, including incident, problem, change, and asset management procedures.
• Oversee and manage multiple managed service providers to ensure they are meeting the needs of the bank through various performance metrics.
• Develop and mature reporting around service desk ticketing, patch management, backups, and external threat detection.
• Identify and manage the resolution of system and network performance issues.
• Ensure technology is current and supports a highly efficient work environment.
• Act as a change agent by promoting positive change in the organization and demonstrating drive for continual improvement and efficiency.
• Analyze cloud-based and on-premise infrastructure environment needs and contribute to design architecture, integration, and installation.
• Evaluate hardware and software requirements and capabilities, make recommendations, check systems to optimize performance, and initiate recovery action after system failures.

Requirements:

• Strong leadership skills in developing and growing IT organizations.
• Bachelor's degree in a technical field, computer science, or management information systems.
• 3+ years of experience leading IT organizations involving federal or state regulatory oversight.
• 3+ years of business application domain experience leading and delivering cross-functional enterprise application projects of various sizes.
• Entrepreneurial flair, creativity, and critical thinking.

Preferred Skills:

• Certification in ITIL v3 or v4.
• Experience working in a controlled, regulated, or validated environment.
• Experience working with data centers and applications running in Azure cloud-based environments.
• Strong knowledge of managing and securing Office 365 environments.
• Knowledge of integrating AI technologies into the business environment.
• Knowledge of core banking systems.
• Knowledge of industry cybersecurity tools.

About Diversified Systems Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages. Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. Diversity, Equity and Inclusion DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusivity by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.