The IT Support / Help Desk Specialist performs troubleshooting, setup, and repair of computers, peripherals, and networking equipment to ensure smooth daily operations.
Essential responsibilities include diagnosing technical issues, following procedures, maintaining records, escalating complex problems, and supporting internal users with hardware and software. They must stay current with industry knowledge and communicate effectively with staff and management.
Qualifications include 1-2 years of experience in hardware/software support, proficiency with Windows OS and Microsoft applications, knowledge of networks and security, and strong problem-solving skills. A college degree or relevant certification is preferred.
Work environment is fast-paced and office-based, requiring physical ability to operate equipment. Compensation starts at $27/hour with benefits. The role offers growth opportunities in technical complexity and career advancement.