We are hiring a customer-focused IT Support Specialist in Chicago, IL, to provide remote and onsite technical support for software and hardware issues of low to medium complexity. The role involves troubleshooting, system installations, end-user training, documentation, and participating in an on-call rotation. The ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently.
Benefits include vacation stipends, health, dental, vision insurance, 401(k) matching, paid time off, training, wellness resources, and more.
Qualifications required are a high school diploma, technical training preferred, and willingness to travel up to 50%. Certifications like ITIL or HDI are a plus. The company values honesty, respect, teamwork, and growth, emphasizing delivering strategic, cost-effective technology solutions.