We are seeking a hands-on IT Support Specialist/Help Desk for a full-time, onsite role in Houston, TX, within a fast-paced call center environment.
Key responsibilities include installing and configuring desktops, laptops, and peripherals; troubleshooting hardware, software, and network issues; supporting call center staff and CRM systems; managing Google Workspace; performing updates and maintenance; handling help desk tickets; and managing onboarding/offboarding processes.
Qualifications include 2+ years of IT support experience, strong hardware and Windows troubleshooting skills, familiarity with CRM platforms and Google Workspace, and the ability to work efficiently in a high-volume setting.
Preferred skills include experience with GoHighLevel or Convo, call center IT support background, and basic networking knowledge.