Administrative Skills, Customer Support/Service, Dell Computers, Desktop PC, Emergency Management, Government, Help Desk, IT Requirements, Interpersonal Skills, Laptop PC, Life Insurance, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows System Administration, Problem Solving Skills, Public Safety, Remote Access, Systems Administration/Management, Technical Support, Testing, VPN (Virtual Private Network), Vision Plan, Workplace Issues
IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in Atlanta, Georgia. This role involves providing critical onsite end-user support during a busy period supporting international events. The company operates within the public sector, focusing on emergency management and public safety services, ensuring seamless internal IT operations.
This is a short-term contract opportunity running from June 1 through July 20. While temporary in duration, the position offers consistent full-time hours and requires onsite availability Monday through Thursday throughout the engagement.
Position Overview for the IT Support Technician:
- Provide Level 1/Level 2 end-user IT support onsite from Monday through Thursday, with remote support on Fridays.
- Act as the primary onsite point of contact for resolving hardware, software, and connectivity issues for staff.
- Support Microsoft environment including SharePoint, Exchange, and Active Directory/domain administration tasks.
- Assist with VPN setup, configuration, and troubleshooting for remote access needs.
- Coordinate closely with remote senior IT staff to escalate and resolve complex issues efficiently.
Requirements for the IT Support Technician:
- 13+ years of IT support experience in a desktop/end-user support capacity (Level 1 or Level 2).
- Hands-on experience supporting Microsoft environments: Active Directory, Exchange, SharePoint.
- Experience with Dell laptops and Windows OS troubleshooting.
- Familiarity with VPN technologies and remote access support.
- Strong customer service and interpersonal skills ability to engage professionally with non-technical end users.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.