L2 Desktop Engineer
Diverse Linx
Spring House, PA
Job title: L2 Desktop Engineer
Job Location: Spring House, PA
Work Model: Onsite (No Remote/Hybrid)
Shift: Day
Desired Start Date: ASAP
Project Duration: 12 Months
Job Summary:
We are seeking a detail-oriented and collaborative L2 Desktop Engineer with 2 to 4 years of experience to support strategic decision-making through data analysis. This role combines expertise with desktop support responsibilities. Your contributions will help drive innovative solutions and positively impact societal outcomes.
Required Skills:
Desktop Support
Mac Skills along with Windows
Responsibilities:
Experience in supporting overall manufacturing / lab IT systems and IT devices.
Familiarity with manufacturing, lab and Data Center IT equipment
Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
Knowledge / Understanding of GMP and GxP
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
Strong focus on quality and attention to detail
Provide smart Hands and Feet support for Technology team on demand
Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room.
Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
Co-ordination for cable patching with Vendors or enable on demand.
Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
Installing and configuring hardware and software components to ensure usability by end users
Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
Experience in supporting overall manufacturing / lab IT systems and IT devices
o Familiarity with manufacturing, lab or distribution center IT equipment
o Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
Advanced Microsoft skills (server support, etc.)
Knowledge / Understanding of GMP and GxP
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
Strong focus on quality and attention to detail
Qualifications:
Bachelor s degree in Geography, GIS, or a related field.
Proficiency in geospatial software such as ArcGIS or QGIS.
Strong analytical skills and attention to detail.
Excellent communication and collaboration abilities.
Experience in desktop support within a hybrid work model.
Familiarity with data privacy and security practices in geospatial analysis.
Years of Experience: 2-4 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.