Lab Services Mgmt I

Compass Consulting

New Haven, CT

JOB DETAILS
HEADQUARTERS
New Haven, CT, US
LOCATION
New Haven, CT
POSTED
30+ days ago

Our client is a global biopharmaceutical company focused on developing and delivering life-transforming therapies for patients with devastating and rare disorders.


Duties:
  • The Laboratory Systems Associate is responsible for providing support for laboratory systems, focused on validated systems.
  • This includes system lifecycle management from onboarding through decommissioning, inventory.
  • The Laboratory Systems Associate leads end user support efforts for all laboratory systems, including instrumentation and cross-departmental applications and provides expertise and guidance on new equipment purchases.


Incident Management and Response:
  • Provide level III desk side support for GxP desktops and laptop computers.
  • Provide application support for laboratory instrumentation specific software.
  • Manage change control records in TrackWise for validated computers following change management procedures.
  • Manage incident and service request tickets in ServiceNow.
  • Maintain an accurate inventory of laboratory computers in the ServiceNow CMDB.
  • Proactively raise technology related risks, issues, and challenges.
  • Work with vendors to troubleshoot system-related issues.
  • Serve as the liaison with IT Infrastructure and Field Services for laboratory systems.
  • Collaborate with the Service Desk to coordinate support activities and knowledge transfer.
  • Document system-related activities for managing applications including support, maintenance, and changes in a manner consistent with departmental SOPs.
  • Provide coverage to Transgenic Labs in US as required.


Laboratory Computer System Validation Project Support:
  • Function as the primary IT Subject Matter Expert for workstation qualifications.
  • Perform laboratory computer system validation activities, including workstation qualification, NuGenesis-SDMS configuration and Secure Desktop installation and qualification.
  • Execute related test scripts in the ValGenesis.
  • Manage change control records in TrackWise Author System Administration SOPs in the Veeva Vault Quality.
  • Coordinate the provisioning and on-boarding of new laboratory computers, including setup, installation, and configuration Interact with laboratory staff and other departments as required to meet objectives.
  • Lead in installing applications or liaising with vendor for installation related activities (new implementations and standard upgrades).
  • Review release notes for software installations/upgrades for technical impact.

Skills:

  • Minimum 3 years of progressive levels of system administration and experience in computer systems validation.
  • Minimum of 2 years pharmaceutical, biotechnology or laboratory experience.
  • ServiceNow experience; Knowledge of IT Tools and processes as it relates to ITIL.
  • Detail-oriented, self-starter and able to work both independently and in a team environment Strong technical aptitude, demonstrated by experience in implementing, configuring, administering, and testing computer systems.
  • Ability to prioritize competing tasks and projects Must have experience working directly with senior level staff.


Education:

  • Under-graduate degree in Computer Science or Information Technology.

Skills:

  • Minimum 3 years of progressive levels of system administration and experience in computer systems validation.
  • Minimum of 2 years pharmaceutical, biotechnology or laboratory experience.
  • ServiceNow experience; Knowledge of IT Tools and processes as it relates to ITIL.
  • Detail-oriented, self-starter and able to work both independently and in a team environment Strong technical aptitude, demonstrated by experience in implementing, configuring, administering, and testing computer systems.
  • Ability to prioritize competing tasks and projects Must have experience working directly with senior level staff.


Education:

  • Under-graduate degree in Computer Science or Information Technology.

About the Company

Compass Consulting