The Customer Service Lead (CSL) is a key leader responsible for delivering exceptional customer experiences, mentoring team members, and managing daily service center operations. In addition to advanced Customer Service Advisor duties, they serve as a primary on-site leader and key holder, opening and closing the store when scheduled. The CSL supports safety, compliance, and operational standards, resolving complex customer issues, and providing product and service guidance. They mentor staff, assist with hiring, and collaborate with technicians to enhance service quality and sales. The role requires 3-5 years of service industry experience, strong leadership, communication, and problem-solving skills, and the ability to work flexible hours. Physical demands include lifting up to 50 pounds, standing, and operating equipment. Benefits include health coverage, 401(k), paid time off, and competitive pay, including commissions. All qualified applicants will receive equal opportunity employment consideration.