The Learning & Development Specialist supports training initiatives for the Central Billing Office and Patient Access Center, under L&D leadership guidance.
They design, develop, and facilitate training programs, create reference materials, and deliver classroom and online sessions.
Responsibilities include assessing training needs, developing content, managing training records, and supporting performance improvement efforts.
The role requires a Bachelor's degree or equivalent, with at least one year of L&D and two years of facilitation experience.
Strong communication, interpersonal skills, and proficiency in Microsoft Office are essential. Healthcare background in Customer Service, Billing, or Contact Center is preferred.
The position emphasizes collaboration, continuous improvement, and embodying core service principles to ensure staff success.