Job Type

full-time

Posted

15 days ago

Location

Bristow, VA

Description

 

POSITION DESCRIPTION


TITLE:  Engineer – Level 3 Engineering 

LOCATION:   Bristow, VA

REPORTS TO:  Senior Director, Level 3 Engineering

EXEMPTION STATUS:  Exempt

DUTIES TEST:  Professional

WORKING CONDITIONS:  Office and manual work (installation)

 

SES Government Solutions (SES GS) is a wholly owned subsidiary of SES SA, operating independently under the authority of a DSS proxy agreement.  Leveraging a 30-year heritage of experience in the government SATCOM market, we offer comprehensive satellite-based communications solutions that enable federal agencies, using secure broadband communications, to fulfill both routine and mission-critical requirements. With access to a fleet of 71 satellites in Geostationary Earth Orbit (GEO), a network of Medium Earth Orbit (MEO) satellites, and supporting ground infrastructure, our full range of satellite services and managed end-to-end solutions allows for secure, reliable communications and comprehensive global coverage. Our reputation for operational excellence and highly reliable network solutions has been validated by long-term relationships with diverse government, Intelligence Community and other civilian and defense-related agencies. For more information, visit http://www.ses-gs.com

 

Security Clearance:  Required toobtain and maintain a minimum of a US Government Secret Security clearance

 

Positioning:

 

Corporate/Operating company:

SESGS

Membership:

Engineering and Service Delivery

Job Grade:

10

Reports to Grade:

13

 

Scope of responsibilities:

 

Sales:

N/A

Number of FTE:

0 – 0 direct reports - 0 indirect reports

Geographical scope:

Global Operations

Other:

Non-Executive Employee Bonus Plan

 

Context:

 

The Level 3 Engineer is responsible for Level 3 technical support for MEO and GEO satellite services.  Conducts factory acceptance testing and bench testing of various types of SATCOM equipment. Responsible for support and Repair of MEO and GEO systems. This position requires on-call responsibilities and international travel when required.  

 

 

Experience / Qualifications

 

  • Associate’s Degree in Electronics/Communication or equivalent experience 
  • 4 to 8 years SATCOM field experience
  • Prior military SATCOMearth station or direct DOD support experience preferred
  • Minimum 2 years O3B MEO system knowledge and experience
  • Knowledge of GEO antennas and systems
  • Ability to organize, prioritize, and handle multiple time-sensitive tasks in a demanding environment
  • Able to support/maintain relationships with customers.
  • Ability to understand customerrequirements and be able to provide services tosupport their mission
  • Ability to understand customer issues and interface with the customertofulfill our obligations to the customer
  • Knowledge and understanding of the satellite market, products, and developments
  • Ability to deal with exceptions professionally/efficiently using resources to solve customer issues
  • Upon hire or transfer - complete MEO certification classes
  • Ability to travel 30% domestically and internationally to customer sites to install, fix, or maintain SATCOM systems/sites

 

Essential Job Functions:

 

  • Responsible forLevel 3 Technical Support for both MEO and GEO SATCOM services
  • Provide 24/7 phone support for trouble ticket issue that require escalation for both MEO and GEO services
  • Provide field service support for GEO and MEO services when required or in support of SES-GS contractors.
  • Integration of MEO and GEO systems to ensure system effectiveness
  • Perform Factory Acceptance Testing of all SES-GS terminals
  • Bench tests all equipment new or upgraded prior to deploying to SES-GS field sites
  • Tests and verifiesreturned RMA equipment
  • Documents and distributes information related to services we are supporting
  • Performssite surveys and reviews site surveys, providing recommendations for installations
  • Supportsinstallations and implementations of all SES-GS MEO systems
  • Reviews “As Built” documentation of installed systems
  • Travels to customer locations and participates in the installation of GEO and MEO systems when deemed necessary
  • Participates in process improvement requests.
  • Represents SES-GS in telephone and face-to-face meetings with the customers  
  • Proactivelyanticipates scenarios (i.e., unavailability of satellite capacity) and acts (forewarning, updating) as required
  • Coordinates after-sales activities and customer service delivery

 

 

 

 

 

 

 

SES GS and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.