Seeking an innovative Account Executive to manage key client relationships and proactively offer shipping solutions based on patterns and needs.
Responsibilities include coordinating daily shipments via phone, email, and web portal, ensuring accurate billing, and addressing issues such as missed pickups, delays, damages, or billing errors.
Partner across departments to track shipments, resolve discrepancies, and file claims promptly. Develop expertise in shipping market trends and company technology, educating clients on its benefits.
Ideal candidates have a bachelor’s degree, 1-2 years of customer service experience, strong communication skills, and the ability to work calmly under pressure. The role operates in an office environment with frequent interruptions, requiring proficiency with office tools and teamwork.
Qualified applicants receive equal consideration without discrimination. The position offers benefits and performance-based bonuses.