This Mainframe Customer Support role requires a minimum of 5 years' experience and a Bachelor's Degree or equivalent work experience.
Skills include thorough knowledge of Mainframe Technologies such as Cobol, CA7, CICS, DB2, JCL, JES2, TSO, and MVS Utilities, with the ability to read/understand Java code and familiarity with newer technologies like AWS.
Proficiency in UNIX, Windows, AIX, Linux, and storage management concepts including SAN, HSM, and DFSMS is essential.
Strong skills in CA7 scheduling, problem diagnosis using system dumps and trace analysis, and knowledge of DB2, network protocols (TCP/IP, VTAM), and network monitoring are required.
Excellent communication skills and the ability to remain composed during emergencies are vital for success.