Mainframe Tier One Support
ALTA IT Services
Reston, VA(remote)
100% Remote
Must Reside in D.C., MD, or VA
Pay: $71/HR
Per client requirement must be USC or GC holder
Must have: DB2, CICS, Java Production Support
Day-to-Day Functions:
- Monitor IT infrastructure and applications to ensure peak efficiency and reliability.
- Serve as backup for Shift Lead during DCO monitoring shift and complete Shift Summary sheet for review.
- Monitor Mainframe and Distributed systems to proactively detect and prevent disruptions.
- Diagnose and troubleshoot complex problems through resolution.
- Ensure proper procedures for introducing changes and fixes into the operating environment.
- Notify Level 2 support teams as necessary and use diagnostic tools for optimal performance.
- Initiate and coordinate calls for issue identification and resolution.
- Create and manage job schedules on Mainframe, Windows, and UNIX environments.
- Perform job restarts, overrides, and correct JCL syntax.
- Monitor Scheduler queues to ensure job completion and error corrections.
- Update Scheduler Base Calendars for annual processing and holidays.
- Build AGENT capabilities to communicate scheduling requirements across platforms.
- Contribute to new technology and tool implementations to improve job scheduling.
- Support upgrades and new releases for applications and scheduling products.
- Develop and maintain systems manuals, documentation, and procedures related to operating systems, subsystems software, and scheduling.
- Contribute to the establishment and monitoring of SLAs and performance metrics.
- Provide timely information for audit requests and ensure compliance with security and audit regulations.
- Follow IT Operations guidelines for audit review and approval.
- Provide technical assistance to IT Operations, Service Desk, and Application Programming areas to resolve issues.
- Provide 24/7 on-call support for assigned products and services.
- Use available resources to research and resolve complex system issues.
- Collect and trend data for DCO reporting.
- Assist with daily system administration tasks for EDCS products and services.
- Lead maintenance and upgrade efforts for EDCS products and services.
- Collaborate with vendor technical support and other IT engineers on day-to-day tasks and projects.
- Participate in Disaster Recovery and Business Resumption initiatives.
#M2
Ref: #855-IT Baltimore
About the Company
ALTA IT Services
ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients. Since 2004, we have specialized in delivering IT services and staffing nationwide from our Rockville, MD headquarters and two regional offices located in Columbia, MD and Cincinnati, OH. ALTA provides IT staffing and services to support critical IT initiatives, including Artificial Intelligence, Program & Project Management, Enterprise Platforms, Cybersecurity, Systems Engineering & Administration, Software & Web Services, Data Science & Analytics, DevOps, Quality Assurance, Help Desk, Network Management & Support, and Training. Our team of recruiting professionals can recruit any skill necessary to support both commercial and government client needs throughout the United States.
The foundation of our business operations is that we build relationships to last. We do this by placing the highest priority on our core values of integrity, reliability, and quality. We take the responsibilities entrusted to us by our clients and IT professionals very seriously.
As a result, we are proud to say that the majority of our clients have been with us for more than a decade. We work hard every day to earn and keep their trust. That is the promise that we make to all of our clients.