Cash Management, Communication Skills, Customer Support/Service, Data Analysis, Event Marketing, Hospitality and Tourism, Leadership, People Management, Physical Demands, Plan Meetings, Sales, Systems Maintenance, Training/Teaching, Volunteer Experience, Volunteer Management
The Manager, Guest and Volunteer Experience oversees front-line operations at a presidential museum, ensuring excellent guest services, membership sales, and volunteer management.
- Provides leadership to guest services staff, manages ticketing, cash handling, and data analysis to improve visitor experience and attendance.
- Handles group reservations, coordinates educational visits, and collaborates with program teams for seamless guest experiences.
- Manages over 200 volunteers, developing training materials, organizing meetings, and maintaining volunteer systems.
- Supports museum events, marketing efforts, and broader team initiatives.
The role requires a bachelor's degree, 4-5 years customer service experience, supervisory skills, technical aptitude, excellent communication, and flexibility for varied hours.
Physical demands include standing, walking, and occasional lifting. The position promotes a collaborative, customer-focused environment, emphasizing professionalism, discretion, and a strong work ethic.
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The George W. Bush Presidential Center